WhatsApp bot for your Odoo store

What shoppers can do on WhatsApp

A shopper messages your business number the way they would message a friend. They can type, or send a voice note, which is transcribed. The agent searches the live Odoo catalog, narrows by size or colour, and answers with interactive lists and buttons instead of a wall of text.

When the shopper is ready, they see items, taxes, and totals and choose confirm, change, or cancel. Nothing is created until they confirm. WhatsApp shoppers then receive a payment link. Your store takes the payment. doo.mcp does not collect the card.

• Interactive lists and buttons over the official WhatsApp Cloud API
• Voice notes, transcribed, and photo search where a shopper sends a picture
• Order review before anything is placed
• A payment link, paid on your store’s own payment flow
• A message when payment clears and when delivery status changes
• Order history and cancellations, as paid-plan tools

WhatsApp is a paid feature

The Free eCommerce Agent is the website widget on one store. It has no WhatsApp. WhatsApp starts on the eCommerce Starter plan, at $99 a month, which also adds 25,000 AI responses, order status, the read-only MCP endpoint, image search, voice notes, and an ad-free widget. Growth is $199 a month and Scale is $349.

Paid checkout is opening soon, and the prices on the pricing page are the ones that will be charged. Meta applies its own pricing to some WhatsApp Business messages, separately from a doo.mcp plan, so check Meta’s current price list for your country before you plan volume.

Sources: Meta: WhatsApp Business Platform pricing.

How to connect a WhatsApp number

You need a connected Odoo 19 store on a paid eCommerce plan, and you must be the workspace owner. Have a Facebook account that manages your business and a phone that can receive an SMS or a call. The number cannot already be in use on a personal WhatsApp account.

1. 1

   Connect your Odoo store

   Link the store first, with the doo.mcp Connect add-on or an Odoo API key. WhatsApp answers from the same catalog as the website chat. The AI chatbot for Odoo guide walks through this step.

2. 2

   Open the WhatsApp channel

   In the eCommerce Agent, open the WhatsApp channel. On a plan without WhatsApp, the dashboard says so instead of starting the setup.

3. 3

   Continue with Facebook

   A Facebook window opens. Sign in with the account that manages your business. If nothing opens, allow pop-ups for the dashboard and try again.

4. 4

   Choose or create a WhatsApp Business account

   Pick an existing account or create one, then verify the number by SMS or call. This is Meta’s step, and it decides which number your shoppers will message.

5. 5

   Let doo.mcp register the number

   The dashboard registers the number and connects the webhook for you. On this path there is nothing to copy or paste.

6. 6

   Send a test message

   Message the number from your own phone. Search for a product, add it, and ask for the order review. Then read the same thread in the conversations inbox.

If you would rather use your own Meta app, there is a manual path. It asks for the phone number ID, a permanent access token, and the app secret. You then paste a webhook URL and a verify token into Meta. A Meta test number works until you go live.

A sample WhatsApp conversation

Here is one short thread on a store that sells gifts. The grey tags are calls to the store, and the bot repeats only what they return.

1. ShopperHi, do you have a gift under $50?

2. search_products2 results under $50

3. BotTwo ideas: the Linen throw at $42 and the Ceramic mug set at $36. Which one would you like to see?

4. ShopperThe mug set. Add it.

5. add_to_cartCeramic mug set, quantity 1

6. BotAdded. Anything else, or shall I show you the order review?

7. ShopperOrder review please.

8. prepare_order_reviewTotal $36.00 incl. tax

9. BotCeramic mug set, $36.00 including tax. Confirm, change, or cancel?

10. ShopperConfirm.

11. BotDone. Here is your payment link. I will message you when the payment clears and when delivery status changes.

One agent on two channels

WhatsApp and the website widget are the same eCommerce Agent on the same store. The policies you trained apply on both, and so do the allowance and the handoff rules. Each reply the agent writes, or each action it takes, counts as one AI response on either channel. The cap belongs to the eCommerce Agent.

When a shopper asks for a person, the AI pauses and the thread is flagged in the shared inbox. Your team takes over from there. A handoff left open for about two hours returns to the AI, so a shopper is not left in silence.

What it does not do yet

Read these before you promise anything to a customer. They are the limits as of today.

• No WhatsApp on the Free plan.
• Odoo 19 only. Odoo 16, 17, and 18 are planned. Shopify and WooCommerce are not live.
• No self-serve broadcasts. Template sends exist on the backend, and the dashboard wizard to run them is not released.
• The MCP endpoint is read-only. Cart and checkout run on the website widget, WhatsApp, and the mobile API.
• WhatsApp is for shoppers. Staff reach the Odoo AI agent from the dashboard or over MCP.

Who a WhatsApp bot suits

It suits a store whose customers already message the shop to ask what is in stock, whether a size is left, or where an order is. Those questions have answers in Odoo, and the agent reads them live. It does not suit a store that wants a script-tag FAQ on a marketing site. That is the website chatbot, which needs no Odoo.