FAQ
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What does doo.mcp do?
doo.mcp is a workspace of AI Agents for the questions, sales, and follow-up your team keeps repeating. Paste your website and the website AI Agent learns the pages, pasted text, and files you choose, answers only from that material, and goes live with one script tag. It does not need Odoo, and it includes 1,000 free replies a month with no card. Connect one Odoo store and the eCommerce AI Agent searches live products, prices, and stock, adds items to the shopper's real website cart, and checks out in the chat, with 1,000 free replies a month. When a customer asks for a person, your team takes over from a shared inbox. The Lead Agent phones leads from the talk tracks you train, keeps the transcript, writes the outcome back to your Odoo CRM, and books the follow-up on Google Calendar. The Odoo Agent lets staff search, update, and report on records in plain language, always under that employee's own access rights, from the dashboard or from Claude and Cursor over MCP. Notetaker reads captions in the meeting tab you already have open and saves the transcript to your workspace, with no bot joining the call. On Growth and Scale, shoppers and site visitors can place an AI voice call inside the Chatbot and eCommerce chat.
What business problem does it solve?
Customers and leads expect fast answers at any hour, but small teams cannot reply to everyone, every time. doo.mcp handles the repeated questions, product search, order status, first lead calls, and meeting notes, so your team spends its time on the work that needs a person.
Who is doo.mcp for?
Online stores, service businesses, teams running Odoo, and agencies that want AI customer support and sales follow-up without building or hosting their own AI system.
Is there a free AI chatbot for my website?
Yes. The Chatbot Agent is free, with no card. Paste your site, it learns from the pages you choose, and you embed it with one script tag. Free includes 1,000 AI responses a month and a small ad in the widget. It answers only from what you taught it.
Is there a free AI bot for my eCommerce store?
Yes, for an Odoo store. The eCommerce Agent is free on one store, with no card: shoppers search the live catalog, add to the real website cart, and check out in chat. Free includes 1,000 AI responses a month. WhatsApp, order status, and MCP start on the paid plan.
What do I get on the Free plan?
Chatbot Agent and eCommerce Agent are free, with no card. Each includes 1,000 AI responses a month. Each agent is purchased on its own. Free includes training and a website embed, plus catalog search, cart, checkout, and human handoff. Lead forms, domain lock, order status, MCP, image search, and voice notes are on paid plans. An AI voice call inside the Chatbot and eCommerce chat is included on Growth and Scale. The chat widget shows a small ad.
Do I need Odoo to use it?
No. The Chatbot Agent learns from your website URLs, pasted text, and files, and needs no store connection. Odoo unlocks the eCommerce Agent (catalog, cart, orders), the Odoo staff agent, and CRM-backed lead calling.
What does MCP mean for me?
MCP is the open standard that lets AI tools like Claude and Cursor use your agents directly. You do not have to touch it to use the chat widget or WhatsApp, but it is there when your team wants it.
Can I connect more than one store?
Yes. Every plan, including Free, can connect more than one Odoo store. Higher plans raise the AI response allowance.
How do billing and invoices work?
Each paid agent is billed upfront on this workspace. You can cancel anytime. Invoices and payment methods live on Billing in the dashboard, kept in sync with Stripe.
Is my data kept separate from other customers?
Every workspace is isolated, connector credentials are encrypted at rest, and each employee only sees what their Odoo access rights allow. The security page explains each of those controls.
eCommerce Agent
eCommerce Agent pageCan the agent make up prices or stock levels?
No. Prices, stock, and order data always come from calls to your store, and the agent is instructed never to state them from memory.
Is the chat cart the same as the website cart?
Yes on the website widget. It reads and updates the shopper's real cart on your Odoo website, so what they see in the chat matches the page.
Which plan do I need for WhatsApp?
WhatsApp is included with the eCommerce Agent subscription. The free eCommerce Agent is the website widget on one store.
Can Claude add items to a cart through MCP?
Not yet. The MCP endpoint is read-only: search, details, and stock. Carts and checkout run on the widget, WhatsApp, and the mobile API.
How does the agent use my FAQ?
It finds the documents that match the shopper's question and gives them to the model as context. Add as many policies as you like, up to 40 documents.
What happens when a shopper wants a person?
The AI pauses, your team sees the conversation in the inbox and can take over, and it resumes automatically if the handoff is left open for about two hours.
Can a shopper call the AI?
Yes on Growth and Scale. They start an AI voice call from the shop chat. Product cards and the cart still appear in the thread, and the recording is posted when the call ends. You can turn the call off.
Chatbot Agent
Chatbot Agent pageDo I need Odoo or a store?
No. The Chatbot Agent only needs your content: pages, text, and files. A store connection is optional and belongs to the eCommerce Agent.
How does it learn from my website?
It discovers your pages from the sitemap and same-site links, you choose which ones to include, and their text becomes training documents you can edit or switch off.
Can it make things up?
It is instructed to answer only from your trained knowledge and published FAQs. When the answer is not there it says it does not have that information.
How do I install it?
Copy the embed snippet from your chatbot's page and paste it into your site. You can restrict it to your own domains.
What is the catch on the Free plan?
1,000 AI responses a month for this agent, and a small ad in the widget. Free includes training and the embed. The lead form, domain lock, image search, and voice notes start on the paid plan, which also removes the ad and raises the allowance to 5,000 AI responses. The AI voice call starts on Growth. Each agent is purchased on its own.
Can a visitor call the AI?
Yes on Growth and Scale. They start an AI voice call from the chat. They hear the reply, the same answer is written in the thread, and the recording is posted when the call ends. You can turn the call off.
Can visitors talk to a real person?
Not from the widget yet. You can capture a lead with the form and follow up. Live handoff from the chatbot is on the roadmap.
Lead Agent
Lead Agent pageDo I need Odoo?
For the pipeline view and for calls linked to a lead, yes. Without it you can still train an agent and place calls from the dashboard.
Which plan includes AI calling?
The Lead Agent is its own subscription from $960 a year, billed upfront. The Starter plan includes 500 calling minutes.
Where do my leads live?
In your Odoo database. doo.mcp reads and writes through the connector and does not keep a separate CRM copy.
How is the agent trained?
With an intent, a purpose and goal, and your knowledge library of talk tracks, FAQs, and policies. Post-call suggestions can be approved to improve it.
Will it book on my calendar?
Yes, once Google Calendar is connected. When a meeting is agreed, it creates an event with a Meet link and invites the lead.
Does it call leads automatically?
Calls start when a rep clicks call, when you schedule a batch, or when an activity marked auto-call comes due. Fully automatic outbound based on lead scoring is not available.
Odoo Agent
Odoo Agent pageCan the agent see more than I can in Odoo?
No. Requests use your own Odoo login or API key, so Odoo's access rights and record rules apply. Where you are blocked in Odoo, the agent is blocked too.
Where are credentials stored?
Workspace connector credentials are encrypted at rest. Use an Odoo API key for each employee rather than a password.
Can it change security settings?
No. Writes to access rights, groups, and similar security models are blocked at the platform level.
Who can open the public workspace link?
Anyone with the address can reach the sign-in page, but only people with a valid Odoo login for your database can use the agent. Treat the link like an internal tool.
Is there an audit trail?
Yes. Every tool call is logged with the workspace, Odoo user, tool, model, and record ids, and chat history is stored in your workspace.
Notetaker
Notetaker pageDoes a bot join my call?
No. The extension runs in your own Chrome tab and reads the captions on screen. Nobody else sees it.
Is my audio or video uploaded?
No. Only caption text and speaker names, along with the meeting title and link, are sent to your workspace.
Who can see my meetings?
Meetings are tied to your workspace and visible to the people you have invited to it.
Do I have to turn on captions?
Yes. The Notetaker reads the captions the meeting shows, so captions need to be on. In Google Meet, press C.
How long are notes kept?
They stay in your workspace until the workspace is removed. Deleting individual meetings is on the roadmap.
Does it work with Zoom and Teams?
Google Meet is supported today. Zoom and Teams capture is on the roadmap.