Will the bot invent a price or a stock level?

No. Prices, stock, and order data come from calls to your store. The agent is instructed never to state them from memory.

Is the chat cart the same as the website cart?

Yes, on the website widget. It reads and updates the shopper’s real cart on your Odoo website.

Does free include WhatsApp?

No. WhatsApp is part of the paid eCommerce subscription. Free is the website widget on one store. The Odoo WhatsApp chatbot guide covers what it adds and how a number is connected.

Does this work on Shopify?

Not yet. Catalog, cart, and checkout run on Odoo 19 today. A script-tag chatbot for questions on any site, including a Shopify theme, is the Chatbot Agent.

Can the bot place an order without the shopper confirming?

No. The shopper sees items, taxes, and totals and chooses confirm, change, or cancel. Nothing is created until they confirm.

Who takes the payment?

Your store. The website uses your existing payment flow. WhatsApp, on a paid plan, sends a payment link. doo.mcp does not collect the card.

Can my team see the conversation?

Yes. The inbox shows the thread, including the tool calls, and staff can take over when a shopper asks for a person.

eCommerce for Odoo

Free AI bot for my Odoo eCommerce store

The eCommerce Agent is for Odoo stores and requires Odoo 19. Shoppers describe what they want. The bot searches your Odoo catalog, checks stock, and adds to the same cart as the website. Prices come from the store, not from the model. Free covers one Odoo store, with no card.

Start the eCommerce Agent See the eCommerce Agent

Price: Free, no card
Allowance: 1,000 AI responses / month
Store: One Odoo 19 store
Includes: Search, cart, checkout, handoff
Paid from: $99 / month (WhatsApp, MCP)

A sales bot, not a FAQ pasted onto the shop

The free eCommerce Agent is the website widget on one Odoo store. A shopper can search in plain language, pick a variant, and add the item to the real website cart, so the bag in the header stays in step with the chat.

Before an order is created, the shopper sees items, taxes, and totals and chooses confirm, change, or cancel. Card payment stays on your store’s own checkout. doo.mcp does not collect the card.

Live product search, categories, and stock
Cart shared with the Odoo website
Order review before anything is placed
Human handoff when a shopper asks for a person

What stays on the paid plan

Free is the website widget. WhatsApp, order status, and the read-only MCP endpoint for Claude and Cursor start on the eCommerce subscription, from $99 a month. Each agent is its own subscription. For the full Odoo setup, see the AI chatbot for Odoo guide.

The connector is built for Odoo 19. Shopify, WooCommerce, and older Odoo versions are on the roadmap and are not live. If you only need answers from your pages, and not a live cart, use the Chatbot Agent. That one embeds on any site.

What a shopper can do in one thread

They can ask for “running shoes under $100”, narrow by size or colour, and see only products the store returned. Out-of-stock items are not promised. Coupons and shipping choices are applied before the review step.

Wishlist and side-by-side compare are in the same conversation. Photo search, where a shopper sends a picture, is on paid plans.

When the AI should stop

If the shopper asks for a person, the AI pauses and the thread is flagged in the shared inbox. Staff reply with saved answers and a product picker. A handoff left open for about two hours returns to the AI so the shopper is not left in silence.

Where the sale is allowed to finish

On the website, checkout continues on your store. On a paid plan, WhatsApp shoppers get a payment link, and they are notified when payment clears and when delivery status changes. Order history and cancellations are paid-plan tools. Free stops at search, cart, checkout, and handoff.

Policies beside the catalog

Shipping, returns, and sizing can be trained as documents, up to 40. Prices, stock, and order data still come from calls to the store. The agent is instructed never to state those numbers from memory.

Questions

Will the bot invent a price or a stock level?: No. Prices, stock, and order data come from calls to your store. The agent is instructed never to state them from memory.
Is the chat cart the same as the website cart?: Yes, on the website widget. It reads and updates the shopper’s real cart on your Odoo website.
Does free include WhatsApp?: No. WhatsApp is part of the paid eCommerce subscription. Free is the website widget on one store. The Odoo WhatsApp chatbot guide covers what it adds and how a number is connected.
Does this work on Shopify?: Not yet. Catalog, cart, and checkout run on Odoo 19 today. A script-tag chatbot for questions on any site, including a Shopify theme, is the Chatbot Agent.
Can the bot place an order without the shopper confirming?: No. The shopper sees items, taxes, and totals and chooses confirm, change, or cancel. Nothing is created until they confirm.
Who takes the payment?: Your store. The website uses your existing payment flow. WhatsApp, on a paid plan, sends a payment link. doo.mcp does not collect the card.
Can my team see the conversation?: Yes. The inbox shows the thread, including the tool calls, and staff can take over when a shopper asks for a person.